Restart everything (your iPhone, iPad, and PC) and try again to see this helps. On your iPhone or iPad, go to Settings > Photos and scroll down and find the “Transfer to Mac or PC” section and ensure that Keep Originals is selected. And select Download and Keep Originals. If you have iCloud Photos enabled (Settings > Photos > iCloud Photos), ensure that a full-size copy of your photos and videos is saved on your device:. If you downloaded iTunes from the Apple website, you can check for updates by going to Help (iTunes menu bar) > Check for Updates. 
If you downloaded iTunes from the Microsoft App Store, iTunes will be updated automatically.
Ensure that your computer has the latest version of iTunes. If you are asked to Trust This Computer, select Trust. Ensure that the connection between your device and computer is firm and not loose. Try plugging your iPhone or iPad into another USB port on your computer. There may be issues with the USB port on your computer. Try a different cable if possible to see if that works. Low-quality 3rd-party USB cables can cause issues. Ensure that you connect your phone to your PC with a USB:. 
These tips are important if you are trying to import photos or videos that are on the device or in the cloud ( iCloud): Please use the following quick tips first. See also: Windows iTunes Store Showing Gray Square Boxes Instead Of Artwork, Fix 1. After trying each step below, test to see if your issue is fixed. If you are also concerned about not being able to import your iPhone or iPad photos or videos to your PC, then this article is for you.
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